Refund and Returns Policy

Last updated: July 22, 2026

Personalized and Made-to-Order Items

Every Intent Stone Studio bracelet is personalized or handmade to order. For this reason, we do not accept returns, exchanges or refunds when an item is undamaged, correctly made and matches the confirmed order details.

Please review the selected wrist size, gemstone combination, colors, metal finish, personalization and shipping address carefully before placing your order.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from the confirmed order, contact us within 7 calendar days of delivery. Include your order number and clear photographs of the item, packaging and shipping label.

After review, we may provide a replacement, repair or refund as appropriate. When we confirm that the item is damaged, defective or incorrect, we will cover the reasonable return or replacement shipping cost.

Natural Stone Variation

Natural gemstones vary in color, pattern, translucency, shape and inclusions. These natural differences are not defects and do not qualify an otherwise correct and undamaged personalized item for return or exchange.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. Once production has started, the order cannot normally be changed or cancelled.

Delivery Problems

If tracking shows a delivery problem, contact us promptly. We will help investigate with the carrier. We are not responsible for delays or losses caused by an incorrect address supplied by the customer, refusal to accept delivery or failure to collect a parcel.

Refund Processing

Approved refunds are issued to the original payment method. Processing time depends on the payment provider and financial institution.

Contact

For order support, email songping1994a@gmail.com.